FERMOB is hiring a Customer Service Representative in the US

About Fermob:

Fermob USA is the North American branch of Fermob, the renowned French outdoor living brand. Serving the United States and Canada for over 20 years, we have brought Fermob furniture to American homes, workplaces, hotels, restaurants, and public spaces, with the aim of sharing the French “joie de vivre” and our love of French design. We bring people together – outdoors and indoors – and when people are connected, good things happen.

For this role, we are looking for a relationship-driven, outgoing, and detailed individual with a positive work attitude who is passionate about servicing customers and enjoys working cooperatively with multiple teams.

Position Summary:

Maintain and enhance customer relationships across all sales channels.  Help and assist customers with all product and order related inquiries. Process orders and communicate with different customer groups (retailers, contract customers, residential designers, consumers, other specifiers) on a daily basis.

Experience, Skills & Knowledge:

2+ years customer service experience in B2B environment

High school diploma or equivalent required

Strong customer service mindset

Outstanding communication skills

Solid conflict-resolution skills

Creative problem-solving ability

Strong attention to details

Microsoft Office and Google Suite proficiency

Strong ERP and CRM knowledge – NetSuite, Sage, Salesforce preferred

Strong focus on TEAMWORK

Experience working in a US subsidiary with European headquarters a plus

Responsibilities:

Answer incoming customer phone calls based on availability

Answer incoming customer email inquiries within 24 to 48 hours of receipt

Process sales orders daily

Create estimates (quotes) daily as needed

Provide pricing and discount structure, tear sheets, drawings, and product images to customers

Monitor customer deposits and final payments daily

Monitor and update estimated ship dates for sales orders daily

Follow up on all open orders weekly for confirmation

Follow up on expired estimates monthly

Assist territory managers, external sales representatives, and/or customers with order status, tracking, item availability, and lead times

Review lead time information sheet and US Newsletter weekly

Send samples and marketing materials to sales representatives and/or customers as needed

Assist with training new employees

Process warranty / shipping claims

Other tasks and projects as assigned

Position offers:

Competitive base salary

Potential corporate bonus

Paid time off (PTO)

401K with company match

Paid holidays

Company paid / subsidized insurance package

Partial work from home (WFH) opportunity

Salary:

43 000,00 $US/year - 47 000,00 $US/year + annual bonus